ND Gmail & Email Frequently Asked Questions
- I'm migrating my old email to ND Gmail and migration has stopped or I'm getting an error that my account is locked out. What's going on?
- My email in Webmail disappeared! What happened???
- How do I configure my email program (e.g., Thunderbird, Outlook, Mac Mail, etc.) to use IMAP or POP with ND Gmail?
- What is Gmail?
- Will my email address change when we move to Google Apps?
- Who will provde support for email?
- Can I revert back to my original Notre Dame e-mail box if I change my mind and don't want to use the Google Apps at ND service after I have activated it?
- Will my Notre Dame email still go through the ND spam filtering service?
- How can I reflect a formal name change within my Google Apps at ND account?
- How do I change the "Sent From" name on my account?
- Can I send and receive e-mail from other accounts within my Google Apps at ND account?
- Can I forward mail from my Hotmail/Gmail/Yahoo, etc. account to my Google Apps at ND account?
- Can I import contacts I already have into my Google Apps at ND account?
- How do I find other ND e-mail addresses?
- Will my Google Apps at ND account be compatible with Notre Dame listservs?
- How do I set-up vacation messages/auto-forwarding for my Google Apps at ND account?
- What happens to my existing mail forwarding and Auto-Reply (setup in EDS) when I activate an Google Apps at ND account?
- How do I report junk e-mail?
- Are folders and labels the same thing? How do I use labels?
- Where can I find additional help and information?
I'm migrating my old email to ND Gmail and migration has stopped or I'm getting an error that my account is locked. What's going on?
To make sure people are not mis-using the email service, Google sometimes flags accounts that have heavy usage. To unlock your account, just visit http://www.google.com/a/nd.edu/UnlockCaptcha. Submit the information in that form, and migration should continue. Once your mail has fully migrated into ND Gmail, you should not experience this error any more.
My email in Webmail disappeared! What happened???
If you setup ND Gmail to migrate your old mail over, your mail will no longer be in Webmail. You will need to access ALL of your email through gmail.nd.edu now. If you do not see your messages in the Gmail Inbox, try checking Gmail All Mail.
What is Gmail?
Gmail is the Notre Dame Google-powered e-mail service for students. The service offers over 6.5GB of storage for each account.
Will my email address change when we move to Google Apps?
No. Your Notre Dame email address will remain the same!
Who will provide support for email?
Your first point of contact for email related problems will still be the OIT Help Desk. You also have the option to use some Google self-help tools.
Can I revert back to my original Notre Dame e-mail box if I change my mind and don't want to use the Google Apps at ND service after I have activated it?
Cancelling your Google Apps at ND account to revert back to your originally issued webmail mailbox is not an option. The Google Apps at ND service is designed to provide improved services to students and is the default service for incoming students.
Will my Notre Dame email still go through the ND spam filtering service?
No. Google's own spam filters will handle this for you.
How can I reflect a formal name change within my Google Apps at ND account?
You need to formally change your name through the Registrar's Office (1-7043). Once the Notre Dame Directory has your new name, it will be reflected within 2 business days in your Google Apps at ND account.
How do I change the "Sent From" name on my account?
Follow these steps to change the “Sent From” name on your account.
Can I send and receive e-mail from other accounts within my Google Apps at ND account?
Yes. Follow these steps to add other e-mail accounts to send and receive mail within your Google Apps at ND account.
Can I forward mail from my Hotmail/Gmail/Yahoo, etc. account to my Google Apps at ND account?
To transfer information from one account to another, users can forward messages to Google Apps at ND accounts. Please refer to the documentation provided by your email provider for instructions on how to forward their email.
Can I import contacts I already have into my Google Apps at ND account?
Yes. See contact import help for details.
How do I find other ND e-mail addresses?
Utilize the Notre Dame Online Directory to find other Notre Dame addresses, and as you send messages from your Google Apps at ND account, addresses are automatically added to your address book.
Will my Google Apps at ND account be compatible with Notre Dame listservs?
Yes. You should receive all listserv messages in your new Google Apps at ND, and you will be able to send email to lists as you normally would.
How do I set-up vacation messages/auto-forwarding for my Google Apps at ND account?
You can create a vacation response in your Google Apps at ND account that will automatically reply to anyone who e-mails you. Forwarding capabilities are also available within your account settings.
NOTE: Google Apps at ND users no longer need to utilize EDS to perform this function.
What happens to my existing mail forwarding and Auto-Reply (setup in EDS) when I activate an Google Apps at ND account?
Google Apps at ND email will only be affected by forwarding and Auto-Reply that is configured in Gmail. If you previously used the EDS forwarding, you'll need to setup forwarding again in Gmail using the directions above.
How do I report junk e-mail?
Use the Report Spam button to let Google know if you received junk e-mail or a spoofed message. Use the Report Phishing link to let Google know if you have received a phishing message. You will see a red warning message at the top of any e-mails that are suspected of referencing a phishing site. More information about phishing and junk e-mail is available on ND OIT's Security Web pages.
Where can I find additional help and information?
The Google Help Center is a great resource for all questions and is updated often.