Help Desk

Mac OS X 10.6 Snow Leopard Support Information

Have a question? Log it online in the Assyst problem tracking system!

VNC Remote Support Tool

Get the VNC Remote Support Tool

Contact Information

Phone: 574-631-8111
Email: oithelp@nd.edu
Location: 128 DeBartolo Hall

Follow us on Twitter: http://twitter.com/oithelpdesk

Student Employment Opportunities with the OIT Help Desk

Are you a new student to Notre Dame or have you been here a while and find that you are always assisting your fellow classmates with their computer problems? If so, a job with the OIT Help Desk might be what you're looking for. Click <HERE> for more information.

Normal Hours

Monday - Friday: 8:00 a.m. - 5:00 p.m.
(Closed Wednesdays 12:00 p.m. - 1:30 p.m. for Staff Meetings)

We remain open on Independence Day and Labor Day holidays, when classes are in session, while most campus offices are closed.

Extended Hours (available during the academic year when classes are in session)

Phone Support Only
Sunday: 3:00 p.m. - 8:00 p.m.
Monday - Thursday: 5:00 p.m. - 8:00 p.m.

Alternate Contact Options

When the Help Desk is closed, you can still contact us through the following methods, and we’ll get back to you when we reopen:

• Leave us voice mail by calling 631-8111
• Send email to oithelp@nd.edu
• Log an incident at https://assyst.nd.edu

In addition, we update and post reference information on the OIT web site (http://oit.nd.edu).  To facilitate finding what we have posted for the item you have questions about, try the Search field in the top right corner of any OIT web page.

Useful Links

• FAQs
• Glossary of Terms
• Software Downloads
• Computer Account Forms
• Get Help After Hours
• Other Campus IT Support
• Vendor Support Sites
• OIT Survey Information
• OIT Help Desk Statistics
• Other Help Desk Tools
• Scheduled Maintenance of OIT Services
• Unscheduled Outages
• News, Security Alerts & Announcements

OIT Help Desk Mission

We provide prompt, courteous, and informed support to the University's computing community.

Consultants

• Brandon Bauer
• Clay Berkley
• Jessica Brubaker Horst
• Gwen Hagey-Shirk
• Scott Lamb
• Matthew Pollard
• Kyle Sagarsee

Student Staff

• Alex Tomala
• Will Cryer
• Ted Dowd
• Thomas Haunert
• Brian Robins
• Chris Dinkins
• Adam Hembree
• Nick Morrissey
• John Lalor
• Kevin McNamara
• Andrew Lee

Student Supervisor

• Pamela Miller
  

Manager

• Denise Moser

Working at the Help Desk

Interested in working at the Help Desk? More information can be found HERE.