Administrative System FAQs for Administrative Staff

• New - How do I change my monitor resolution?

• New - How do I install the Sun JVM (JRE) software that is required?

• What are the hardware and browser requirements to run the new finance, student/faculty, and admissions systems?

• I can't login to insideND. Why?

• Why can't I access some of the tools from off-campus?

• I'm having a lot of problems working in any of the new systems. Help!

• On Windows, sometimes I get an error that says that virtual memory is full. Why is this happening and what can I do?

• The first time I open up the new system each day, it takes a long time. Why?

• Why is it that sometimes I have to use the tab key to move between fields and sometimes I have to use my mouse?

• I’ve been using insideND and I get sent to the login page again when I try to access something new within it.  What’s wrong?

• After what period of time will insideND time out?

• How can I avoid being timed out?

• After what period of time will I be timed out from services found in these channels -- Financial Management, Student Services, Student Services Administration, Faculty Services, and Advising Services?

• Does the OIT support the new administrative systems (e.g., Registrar, Finance, etc.) on a Macintosh?

• Are earlier versions of Mac OS supported?

• Is there any special browser configuration that is required to run the new systems on a Mac?

• Will I notice any differences in the system by using a Mac instead of a Windows computer?

• On my Mac, if I want to enable the use of keyboard shortcuts, what do I need to do?

• I’ve been using a system within insideND (e.g., Financial Management, Student Services, Student Services Administration, Faculty Services, Advising Services, Internet Native Banner) and I get an error message when I try to use it.  What’s wrong?

• I have a left-handed mouse and I am unable to navigate the menus in Internet Native Banner. What can I do?

• When I try to access to record in the new administrative system, it says that the record is locked. Why is this happening and what can I do?

• When I try to access the Administrative Systems, I keep getting an error that says, " path to the program that you are trying to start or install C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application." How do I fix this?

• How can I access the finance, student/faculty, and admissions systems off campus?