OIT Back To School FAQ - August 2007
Network Questions
User Account Questions
ND Services
Purchase Information
Network Questions
- Contact the Help Desk. During Freshman Orientation there will be people ready to provide phone or in room support. The schedule is available here: http://oit.nd.edu/start/resnet_fair.shtml
- You can contact the Help Desk at 631-8111 or oithelp@nd.edu at any time during business hours.
How do I connect to the Internet?
- Plug your Ethernet cable into your computer and then into the Ethernet jacks located by the phone jack in your room
- Open or launch an Internet browser
- If you’re not redirected automatically, go to http://ncr.nd.edu
- Follow the instructions for registering your computer
Why do I have to register my computer or each network device?
- The registration allows us to limit network access to those affiliated with Notre Dame.
I’m having problems connecting to the Internet, what do I do?
- Try restarting or rebooting your computer
- Try a different cable and/or jack
- Make sure that the Ethernet cable is securely connected
- For wireless connections, make sure the wireless card is enabled. (Look in your manual and see if there is button or key combination that turns on/off the wireless connection)
- Have you registered your network device? Go to http://ncr.nd.edu and choose “Register Your Computer” and follow the instructions
- Contact the Help Desk, during Freshman Orientation there will be people ready to come to you to provide support. The schedule is available here: http://oit.nd.edu/start/resnet_fair.shtml.
- Contact the Help Desk at 631-8111
I’m getting an error when I try to register, what do I do?
- What error are you getting? Have this ready if you need to contact the Help Desk.
- Is it saying that the name is not unique? Try going back and choosing a new host name. Selecting a name that contains your NetID will help insure that it is unique, i.e. netid-nomad.
- Try restarting the computer and trying again
What is the Residence Hall Network (ResNet) and how fast is it?
- ResNet is the short name for the residential network in all of the student dorms on campus. This fast Ethernet connection which is 300 times faster than a typical dial-up connection
- For more information, go here: http://oit.nd.edu/network/resnet.shtml
What is Nomad and where is it available?
- For more information, go here: http://oit.nd.edu/network/nomad
Where can I purchase an Ethernet cable?
You can purchase an Ethernet cable at the Solution Center (room 102 ITC, building #1061 on the campus map)
The jack in my room is not working, who do I contact?
- Does your computer and cable work on another jack? If so, contact the Help Desk at 574-631-8111 and have the jack number ready
There are not enough jacks in my room, how can I get more?
- There should be one jack per bed. A three room quad will have 4 jacks between the 3 rooms. If there are not enough jacks, you need to contact your Rector who will work with Residence Life and Housing to get additional jacks installed. The OIT can only install jacks in residence halls at the request of the Office of Residence Life and Housing.
What operating systems are supported on campus?
- Updated support information can be found at http://oit.nd.edu/start/specs.shtml
Can I set up my own Wireless Access Point, AirPort, or router?
- These are not supported on campus and if set up incorrectly can break other users’ ability to connect to the Internet or they can interfere with other network hardware. The owner of any wireless access point, AirPort, or router is responsible for any unauthorized access to the Notre Dame network that is gained through an unsecure wireless access point, AirPort, or router. The OIT reserves the right to take down any wireless access point or AirPort if it causes interferece with NOMAD Wireless or any other officially sanctioned Notre Dame service operating in the 2.4 GHz spectrum.
User Account Questions
What is a NetID and where can I get mine?
- A NetID is your Notre Dame user name and can be set up on the following website: https://password.nd.edu
- There are three valid e-mail addresses you can use:
- netid@nd.edu
- Firstname.MI.Lastname.#@nd.edu
- Lastname.#@nd.edu
- To find this information, do a search on your name in our online directory: http://www.nd.edu/directories/
My password recently expired and now I can't login. What can I do?
- If your password expired during the past 30 days and you remember your old one, you can visit https://password.nd.edu to change your password.
- If your password expired and you don't remember your old one, stop by the Help Desk (128 DeBartolo) with a photo ID and it can be reset
I don’t remember my password, what can I do?
- Stop by the Help Desk (128 DeBartolo) with a photo ID and it can be reset
- A unique number will have been automatically created for you, this number is on the back of your ID card. If you don't have your ID card contact the correct admissions office:
Undergraduates: 220 Main Building or 574-631-7505
Graduate Students: 502 Main Building or 574-631-4695
Master of Science in Administration(MSA): 574-631-7302
Master of Business Administration: 276 MCoB or 574-631-9534
Graduate Business - Accountancy: 574-631-8337
Graduate Business - Ernst & Young Accountancy Program: 574-631-6499
Master of Business - Executive Program: 574-631-3622
Master of Business - Chicago Program: 574-631-4948
Law School: 112 Law School or 574-631-5714
I get an error message when I try to set up my password, what do I do?
- Try another computer or a different Internet browser
- Have the error message ready and contact the Help Desk at 631-8111
- Yes, under special circumstances. Please visit http://oit.nd.edu/passwords/netid_email_changes.shtml for additional details. Remember, there are three
different e-mail addresses that you can use. To view them, visit http://eds.nd.edu
and login to view your personal entry. The three valid forms are as
follows:
- NetID@nd.edu
- Firstname.MI.Lastname.#@nd.edu
- Lastname.#@nd.edu
ND Services
- On the web, go to: https://webmail.nd.edu
- To setup the OIT supported e-mail clients, follow the instructions online at: http://oit.nd.edu/email/setup.shtml
Where can I check my class schedule?
- Login to InsideND: http://inside.nd.edu
Is there network file storage available?
- Yes, there are two different file storage services available to ND users, NetFile and AFS. Both are easily accessed over the web at https://webfile.nd.edu For more information on the shared file space, go here: http://oit.nd.edu/shared_file_space/
Are there any public access computers or computer labs?
- There are multiple computer labs on campus that are available for anyone with a NetID. The computer labs give students access to additional software they don’t want to purchase and the Print@ND printers. For more information on what software and hardware is available in the clusters and where they are located, go here: http://oit.nd.edu/clusters_classrooms/index.shtml
What is Print@ND? Where are public printers?
- Print@ND is the print service available to ND users. Each undergraduate student has a $100 free quota to use over the course of a year on any of the Print@ND print stations in the computer clusters.
Where can I find information on cable TV service?
Where can I find information on cell phone service at ND?
What happened to the phones that were always in the residence hall rooms? Can I opt-in to get a phone in my room?
- In-room phones are no longer a mandatory service for each room. You may opt-in for a phone in your room for a fee. Information on this is available at: http://oit.nd.edu/telecommunications
Purchase Information
I bought a computer from the Solution Center, where do I get it?
- If the computer was not delivered to your home, you can pick it up at the ITC building (building #1061 on the campus map).
Where can I get an Ethernet cable?
- You can purchase an Ethernet cable at the Solution Center.
Where can I buy software, such as Microsoft Office?
- You can purchase many software titles at the Solution Center at educational
discounted prices.