OIT Survey Information

After you've contacted the Office of Information Technologies with a computer question or problem, you may have received an e-mail invitation to complete a survey rating your experience.  The OIT values this feedback when monitoring our performance and identifying areas where we can improve.

As of Monday, 7/14/08, we have made arrangements with HDI, an independent industry association, to facilitate this survey.  HDI will send a survey invitation via e-mail from CSISurveyMailer@thinkhdi-csi.com that will include a link to a web page where you can give us feedback on the service you've recently received.  The survey has only 5 simple questions, so it will still only take a minute of your time to complete it.  The new survey will provide us with additional information that we will use for more in-depth analysis of how we handled your question or problem, and will enable us to focus on more specific areas for improvements.

You can find additional information about HDI at www.thinkhdi.com.  We have posted a sample survey invitation and the survey itself below. If you have additional questions, please contact the OIT Help Desk at 631-8111.