FAQs & Information Fall 2005
Service Hours/Computing Services
8/18/2005
Service Hours
User Account Questions
Network Questions
Email Questions
Purchase Information
Cluster Computing & Campus Printing
Other Services
Service Hours
OIT Help Desk Fri., Aug. 19, 8 a.m. – 5 p.m. |
111 IT Center | 631-8111 |
Computer Store/Solutions Center Thurs., Aug. 18, 9 a.m. – 6 p.m. Normal Hours Resume Monday, Aug. 22 |
112 IT Center | 631-7477 |
ResNet Support Line *** Fri., Aug. 19, 9 a.m. – 6 p.m. |
113 Coleman-Morse | 631-7610 |
*** ResNet Support Line will take calls from on campus students to assist with their computing issues. Individuals who answer the Support Line will send a Technician to the residence hall to provide assistance.
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User Account Questions
Q: What is a NetID & where can I get mine?
A: A NetID is your Notre Dame user name, and you may retrieve your NetID and set your password on the web at: https://accounts.nd.edu/activation
Q: What is my email address?
A: There are three valid email addresses you can use:
- netid@nd.edu (e.g., asmith@nd.edu)
- Firstname.mi.lastname.#@nd.edu (e.g., anne.r.smith.4@nd.edu)
- Lastname.#@nd.edu (e.g., smith.4@nd.edu)
You can find all forms of your valid email addresses in the directory at:
http://eds.nd.edu/search
Q: I don’t remember my password, what can I do?
A: Stop by the OIT Help Desk (room 111 ITC) with a photo ID to have it reset.
Q: When I go to set my password for the first time, I don’t have a social security number, what do I use?
A: Unique number has been automatically created for you, to get this number contact the correct Admissions Office:
- Undergraduates: 220 Main Building, 1-7505
- Graduate Students: 502 Main Building, 1-4695
- MSA Students: 1-7302
- MBA Students: 276 Mendoza, 1-9534
- Graduate Business – Accountancy: 1-8337
- Graduate Business – Ernst & Young: 1-6499
- eMBA: 1-3622
- Master of Business – Chicago Program: 1-4948
- Law School: 112 Law School, 1-5714
Q: Can I get my NetID or email addresses changed?
A: No, unless there is a spelling mistake. Remember, there are three different email addresses that you can use. To view them, visit: http://eds.nd.edu and login to view your personal entry.
Network Questions
Q: How do I get help?
A: Help from Residental Computing Support
- Contact the Residental Computing Associates (RCAs). During Freshman Orientation there will be people available to come to residence halls for assistance. The schedule is available at http://oit.nd.edu/start/resnet_fair.shtml.
- Or you can contact the OIT Help Desk at 1-8111.
Q: How do I connect to the Internet?
A: Here's how:
- Plug your Ethernet cable into your computer and then into the Ethernet jacks located by the phone jack in your room.
- Open or launch an Internet browser.
- If you’re not automatically redirected, go to: http://ncr.nd.edu
- Follow the instructions for registering your computer.
Q: Why do I have to register my computer or each network device?
A: The registration allows us to limit network access to those affiliated with Notre Dame.
Q: I’m having problems connecting to the Internet, what do I do?
A: Try these steps:
- Try restarting or rebooting your computer.
- Try a different cable and/or jack.
- Make sure that the Ethernet cable is securely connected.
- For wireless connections, make sure the wireless card is enabled. (Look in your manual and see if there is a button or key combination that turns on/off the wireless connection.)
- Have you registered your network device on line at: http://ncr.nd.edu?
- Contact the RCAs at 1-7610. During Freshman Orientation there will be people available to come to the dorms for assistance. The schedule is available at http://oit.nd.edu/start/resnet_fair.shtml
- Or you can contact the OIT Help Desk at 1-8111.
Q: I’m getting an error when I try to register, what do I do?
A: Try these steps:
- What error are you getting? Have this information ready if you need to contact the RCAs or the OIT Help Desk.
- Is it saying that the "name is not unique?" Try going back and choosing a new host name. Something with your NetID will help ensure that it is unique (e.g., netid-nomad).
Q: What is ResNet and how fast is it?
A: ResNet is the name for the residential network in all the student dorms on campus. This fast Ethernet connection is 300 times faster than a dial-up connection.
Q: What is NOMAD and where is it available?
A: NOMAD is the wireless network available in different public spaces on campus. Currently it is not available in the residence halls, but it is available in the Library, LaFortune, DeBartolo, etc. For more information, visit http://oit.nd.edu/nomad.
Q: Where can I purchase an Ethernet cable?
A: You can purchase an Ethernet cable at the ND Computer Store (Solutions Center) in room 112 ITC, building #1061.
Q: The jack in my room is not working, who do I contact?
A: Does your computer and cable work on another jack? If so, contact the OIT Help Desk at 1-8111 and have the jack number ready.
Q: There are not enough jacks in my room, how can I get more?
A: There should be one jack per bed. A three room quad will have 4 jacks among the three rooms. If there are not enough jacks, you need to contact your Rector who will work with Residence Life and Housing to get additional jacks installed. The OIT can ONLY install jacks in residence halls at the request of Residence Life and Housing.
Q: Can I setup my own wireless access point, AirPort, or router?
A: These are not supported on the campus network, and if they are setup incorrectly can break network access for other users.
Email Questions
Q: How do I get email?
A: There are two ways:
- On the web, go to: https://webmail.nd.edu.
- To setup OIT supported email clients, follow the instructions online at: http://oit.nd.edu/email/setup.shtml.
Q: Why do I keep getting all these messages with a subject line starting with [SPAM]?
A: The OIT has installed a new spam tagging service that adds [SPAM] at the beginning of the subject line for a message that is suspected of being spam (or unwanted, unsolicited email). You can setup a filter in most email clients to move these messages to another folder to help you deal with spam messages.
Purchase Information
Q: Where can I buy a computer? An Ethernet cable? Software, such as Microsoft Office?
A: Visit the ND Computer Store (Solutions Center), room 112 ITC. It's in the IT Center Building, Building 1061, on the campus map.
Cluster Computing & Campus Printing
Q: Are there any public access computers or clusters?
A: There are multiple computer clusters on campus that are available to anyone with a NetID. The computer clusters give students access to additional software they don’t want to purchase, as well as to campus printing. For more information on what software and hardware is available in the clusters and where they are located, visit http://oit.nd.edu/clusters_classrooms.
Q: What printing options do I have on campus?
A: Printers are available for students to use in the campus computer clusters and in select residence halls. Additional information is available at http://oit.nd.edu/print_scan_copy.
Other Services
Q: Where can I check my class schedule?
A: Login to insideND: http://inside.nd.edu.
Q: Is there networked file storage available to me?
A: Yes, there are two different file storage services available to ND users, NetFile and AFS. Both are easily accessed over the web at: https://webfile.nd.edu. For more information, visit http://oit.nd.edu/shared_file_space.
Q: How do I setup my voicemail?
A: Start by dialing 4-7474 from your room phone. If you have any questions, contact the Telecommunications Help Desk at 1-9000 or visit http://oit.nd.edu/telecommunications.