The most valuable part of the Campus Workstation Program (CWP) is its technicians. They are at Notre Dame's service as needed. Initially, our technicians will install your new CWP system on-site at the CWP recipient's request. If afterwards the CWP recipient develops any software or hardware related issues, there are multiple resources at your disposal.
Please contact the appropriate service provider area below based on your issue and need:
Seek assistance inside your academic/business unit first. It may be the preferred route for your area. For example, if your department has its own support staff, contact them first.
If you are having a software or network-connectivity-related issue, such as an email or application problem, or an issue pertaining to your log in or password, please contact the OIT Help Desk in person in 128 DeBartolo Hall, by phone at (574) 631-8111 or by email to email@example.com. The OIT Help Desk can usually resolve minor software issues quickly, and also can assist you in obtaining additional support by further identifying your problem and directing you to the appropriate resources.
If you are having a hardware-related issue, (e.g., your unit no longer turns on or boots up or you see hardware error messages), please contact the ND Computer Repair Center in person in 103 IT Center, by phone (574) 631-7689, or by email to firstname.lastname@example.org. For Lenovo computers, you also have the option of calling Lenovo directly for on-site support or direct part replacement.
If you are unsure of your problem, or would like for us to direct you to assistance, please contact or visit the Campus Workstation Program (CWP) office at 101 IT Center, phone (574) 631-0585, or send an email to email@example.com.