VNC Remote Support Tool for Windows
User’s Guide
NOTE: It is recommended you remove the older version of VNC prior to installing the latest version.
How to install the VNC Remote Support Tool on a Windows machine:
-
Click HERE to download the VNC Remote Support Tool for Windows. (NetID & Password required)
- Click SAVE and save the file to the Desktop.
- Locate the VNC installer icon on the Desktop, then double-click the icon to start the installation.
- Click RUN. (If running Windows Vista, click Continue.)
- Click Yes when asked if you wish to install VNC…
- VNC will install. Click OK when you receive confirmation that it is installed.
How to run the VNC Remote Support Tool:
- Click Start.
- With the mouse, point to All Programs > Real VNC > VNC Server 4 (User-Mode).
- Click Run VNC Server.
- In the dialog box that appears, click Keep Blocking.
Note: The VNC Server icon ( 
) is located in the System Tray (right corner of screen).
When the icon has a white background, it means you are connected to the VNC server. When it has a black background, it means you are connected to another computer.
How to connect to a computer for support:
- Locate the VNC Server icon in the System Tray.
- Right-click on the VNC Server icon.
- Click Add New Client.
- In the Viewer field, type the IP address of the computer you are connecting to.
- Click OK.
How to disconnect from VNC:
- Right-click on the VNC icon in the System Tray, located in the lower right corner of the screen.
- Click Close VNC.