Help Desk Computing Assistant Employment Application

First Name: Last Name:

Current Phone #:

Email Address:

Current Residence Hall

For which position are you applying?

Fall Classification:

Fall Residence Hall:

Freshmen are eligible to be hired as a Help Desk Computing Assistant provided they are familiar with IP networking.

Have you ever worked on-campus? Yes No

Have you ever worked for OIT? Yes No

Do you plan on going abroad for study? Yes No

If Yes , when?
Yes, we do hold long distance interviews.

Please describe your computing background (i.e., You have experience with what types of hardware, software, operating systems?)

Have you ever held a position in which you were paid for your computing knowledge?

Describe good customer service.

Does the concept of good customer service apply in IT?

Have you ever held a customer service position (i.e., retail, restaurant wait staff, information desk, etc.)? Yes No

What has been the most difficult obstacle or task that you have had to overcome at school or work and how?

Describe a situation where you encountered a difficult person (at work or school). How did you handle this situation?

Do you prefer to work alone or in a team? Why?

Scenario: You're regularly scheduled to work Wednesday night from 7:00 p.m. - 10:00 p.m. For the past month you've noticed your co-worked has been 30 minutes late to his shift every week. What do you do?

Scenario: You have a project that's due tomorrow morning at 8:30 a.m. It is currently 6:00 p.m. when you realize that your project is due in the morning. You're scheduled to work at 7:00 p.m. What do you do?

What do you believe you have to offer the Help Desk and OIT?

Are you available to attend training which occurs one week prior to the start of the semester? Yes No

Are you available to work during business hours; 8:00 a.m. - 5:00 p.m., Monday through Friday? Yes No

Need answers?
Contact the OIT Help Desk at oithelp@nd.edu or 574-631-8111.