On Sunday, Oct. 24, callers in the 219 or 574 area codes should begin using 10 digits (area code plus phone number) when placing local calls.

Though local calls dialed without the area code will still go through on Oct. 24, they will no longer go through after this date.

When making outside local calls from a Notre Dame phone, you’ll need to dial “8,” “1” and the area code—just like making a long distance call.…

Read More about Mandatory 10-Digit Dialing Begins on 10-24-21

Beginning Saturday, Oct. 9 at 7:30 a.m. through 2 p.m. (ET) Sunday, Oct. 10, 2021, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

Major IT services that may be UNAVAILABLE for some or all of the maintenance period include:…

Read More about IT Maintenance Begins on 10-9-21

Office of Information Technologies (OIT) Zoom administrators will require anyone accessing the Zoom service with their Notre Dame NetID to update the version of Zoom to at least version 5.7.0 on all devices before Thursday, Aug. 12.

University-owned, managed computers have already received the update. If you use a personal or unmanaged device to access Zoom with your NetID, you can find instructions on how to update to the latest version in this…

Read More about Minimum Version of Zoom Required for All ND Accounts

Now you can buy, sell, share and swap items with the new ND Employee Marketplace feature available in the ND Mobile App. It’s a convenient way for employees to purchase or post items to sell safely and securely.

The Employee Marketplace has a user guide that contains valuable how-to information for both buyers or sellers, as well as tips on how to attract buyers to your post.…

Read More about Want to Buy or Sell Something? Try the ND Employee Marketplace!

Beginning Saturday, July 31 at 8 a.m. through 8 p.m. (ET) Sunday, August 1, 2021, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

The wired and wireless network in most campus buildings will be UNAVAILABLE for some of the maintenance period while network engineers will replace the router equipment. The timeframe is as follows:…

Read More about IT Maintenance Begins on 7-31-21

Tonight, Thursday, July 8, from 6:00 to 10:00 p.m. (ET), Office of Information Technologies (OIT) system engineers will apply patches that affect some ND applications. This is part of a process to remediate the recent Windows Print vulnerability.

During this time, the following applications will be UNAVAILABLE:…

Read More about Patching Maintenance on 7-8-21 Affects Some ND Applications

Office of Information Technologies (OIT) system administrators will update the current eduroam certificate on Sunday, June 27 at 8 a.m. (ET).

To ensure you can connect to the campus WiFi network, it is recommended that you run the eduroam setup utility on each of your devices as soon as possible. This will configure your devices for the new certificate. You can do this from any location.…

Read More about Run the Eduroam Utility Before 6-27-21

On Sunday, June 13, from 6 to 9 a.m. (ET), Office of Information Technologies (OIT) network engineers will upgrade the Notre Dame network (wired and wireless).

All network services on-campus, as well as in off-campus buildings, will be UNAVAILABLE for some or all of the maintenance period. Access to the campus network from overseas academic sites will also be unavailable.…

Read More about Campus Network Upgrade on 6-13-21

Beginning Saturday, June 5 at 8:00 a.m. through 8:00 p.m. (ET) Sunday, June 6, 2021, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

The Oracle databases servicing Banner, ODS, and Application Manager (AppWorx) will be upgraded to the latest version. This process is expected to take up to 24 hours and will result in a longer than normal maintenance window for systems dependent on these databases. There will also be Banner application upgrades required for major projects currently underway.…

Read More about IT Maintenance Begins on 6-5-21

Congratulations graduate! As you prepare for your graduation, be sure to review these important guidelines to maintain access to important documents, files and resources.

Your Notre Dame NetID will be deactivated 60 days after you graduate. Be sure to transfer any of these resources you want to keep from your Notre Dame student account to a personal account—such as your new Notre Dame alumni account—before the deactivation date.…

Read More about Don’t Lose Access to Your ND Files After You Graduate

The weekly Live Chat at Notre Dame has featured many special guests affiliated with Notre Dame since early spring 2020. On Wednesday, March 24, the series featured a special guest from a very unique location. Astronaut Mike Hopkins, father of Notre Dame student Lucas Hopkins, was aboard the International Space Station traveling approximately 250 miles above the earth’s surface when the conversation took place.

Read More about Behind the Scenes: How ND Studios supported a livestream event from space

Where can you find information about IT services at Notre Dame? What about getting answers about a supported computer app? Or what if you have a question about your laptop or mobile device?

Your first thought might be to contact the Office of Information Technologies (OIT) Help Desk. But now, you can find all this information and more in the ServiceNow portal.…

Read More about A New Level of IT Service Help Now Available

Beginning Saturday, March 13 at 8 a.m. through 8 p.m. (ET) Sunday, March 14, 2021, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

Major IT services that may be UNAVAILABLE for some or all of the maintenance period include:…

Read More about IT Maintenance Begins on 3-13-21

What do you do when you have a question about an IT service and the OIT Help Desk is closed? Now, you can contact the Help Desk’s new 24/7 virtual agent.

This chat feature can provide you with resources and answers to common questions about IT services at Notre Dame, such as:

• How do you connect your laptop or other device to eduroam? What about connecting to the wired network?
…

Read More about OIT Help Desk’s New Virtual Agent Provides 24/7 Assistance

The Office of Information Technologies (OIT) Zoom administrators have a new Zoom recordings retention plan in place that will affect all recordings stored in the Zoom cloud (zoom.nd.edu).

The new plan procedure states that any recording over 365 days old stored in the Zoom cloud will be deleted unless it is moved to Panopto. This is an ongoing process and will affect all recordings as they reach their deletion date.…

Read More about New Zoom Recordings Retention Plan Announced

Beginning Saturday, January 23 at 8:00 a.m. through 8:00 p.m. (ET) Sunday, January 24, 2021, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

Major IT services that may be UNAVAILABLE for some or all of the maintenance period include:…

Read More about IT Maintenance Begins on 1-23-21

Here are some valuable IT tips to help you prepare for the holiday break, and what you can do in case you have an IT question or issue while you’re away.

BEFORE YOU LEAVE

 

Let People Know You Are On Christmas Break

Before you leave for Christmas break, don't forget to set up a new voicemail message on your VoIP phone and automatic reply on your ND email. It's easy to customize your messages to remind those who try to contact you over the holiday break that you are away from the office. Instructions are available on…

Read More about Self Help IT Tips Before & During Christmas Break

Before the University closes for the holiday break, take time to review and/or update your Okta settings.

Be sure you have enrolled essential information necessary to enable the self-service feature in Okta. You can use this feature to enroll a new primary device—like a phone or tablet—or to reset your password if you forget it over Christmas break. Here are some important tips when reviewing your Okta settings:…

Read More about Check Your Okta Settings to Ensure Continued Access to IT Services

Beginning Saturday, December 5, at 8 a.m. through 8 p.m. (ET) Sunday, December 6, Office of Information Technologies (OIT) systems engineers will upgrade the OnBase service.

During this time, the OnBase service will be unavailable some or most of the maintenance period.

Services NOT affected by this maintenance include:…

Read More about IT Maintenance Begins on 12-5-20

Beginning Saturday, October 24, at 8 a.m. through 8 p.m. (ET) Sunday, October 25, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

Major IT services that will be UNAVAILABLE for some or all of the maintenance period include:…

Read More about IT Maintenance Begins on 10-24-20

Zoom has postponed the required security enhancement originally scheduled for Sunday, Sept. 27 until sometime in November. Once in place, any meeting that doesn't contain a passcode or waiting room will automatically be assigned a waiting room.

The OIT recommends you review your scheduled meetings without passcodes before November so you can update them. You can do so by logging into the Zoom web portal (zoom.nd.edu). These meetings are listed in the Meetings tab and indicated by a red exclamation point with a circle around it. Just follow these guidelines for adding a passcode or waiting room to those meetings:…

Read More about Zoom Security Requirement Postponed

Zoom continues its efforts to enhance security for all meetings and classes. Beginning Sunday, Sept. 27, all meeting sessions will require a passcode or waiting room to prevent uninvited participants from attending a meeting or class.

On this date, any meeting session that does not contain a passcode or waiting room will automatically be assigned a waiting room.…

Read More about Zoom Security Requirement Begins 9-27-20

As students, faculty and staff begin returning to campus, the OIT wants to make you aware of updates to these IT services. Some services may require action on your part.

Run Eduroam Setup Utility to Access WiFi on Campus

Due to a recent update to the eduroam service, you must run the eduroam setup utility on all wireless devices you will use on campus. You can do this from any location, including home.…

Read More about Updates on Eduroam WiFi Network, PrintND Services & Okta Settings

If you are teaching a course this fall, you’ll find many ways to help familiarize you with the new classroom technology and other teaching resources.

Hosted by Notre Dame Learning units (the Kaneb Center for Teaching Excellence and Office of Digital Learning…

Read More about Resources for Teaching & Classroom Technologies

The eduroam certificate will expire at the end of this year. In order to reduce impact during the academic year, the Office of Information Technologies (OIT) will update this certificate on Monday, July 13 at 5:30 p.m.

To ensure you can connect to the campus WiFi network, it is recommended that you run the eduroam setup utility on each wireless device as soon as possible. This will configure your device for the new certificate. You can do this from any location.…

Read More about Run Eduroam Setup Utility Now to Maintain WiFi Connectivity on Campus

Recognized for the eighth year in a row, the University of Notre Dame ranks 15th among large organizations in the IDG’s Insider Pro and Computerworld’s 2020 Best Places to Work in IT. Notre Dame is one of 100 top organizations that challenges its IT staff while providing great benefits and compensation.…

Read More about IDG Insider Pro & Computerworld Name Notre Dame to 2020 List of 100 Best Places to Work in IT

As a result of the update by OIT Zoom administrators, passwords are required for meetings created after June 13. Meetings that were entered into the calendar before 8 a.m. on June 13 are NOT affected.

When you schedule a meeting, the meeting password will now be automatically added to the invitation and securely embedded in the URL of the meeting. No other action is required.…

Read More about Zoom Password Requirement Now in Effect

Beginning Saturday, June 13, at 8:00 a.m. through 8:00 p.m. (ET) Sunday, June 14, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

Major IT services that will be UNAVAILABLE for some or all of the maintenance period include:…

Read More about IT Maintenance Begins on 6-13-20

On Monday, May 18, OIT system administrators pushed out the Zoom 5.0 client upgrade to all University-owned (managed) Windows and Mac computers that had not already installed it.

Effective Saturday, May 30, all managed and unmanaged computers must have the Zoom 5.0 client installed. A new encryption will be activated in Zoom version 5.0 and above for additional security. Any Zoom software older than Zoom 5.0 must be upgraded before you can join a meeting/class after May 30.…

Read More about Update on Zoom Upgrade

Your Notre Dame NetID will be deactivated 60 days after you graduate. Be sure to transfer the files and other resources you want to keep from your Notre Dame student account to a personal account, such as your Notre Dame alumni account.

This includes important files and other resources in applications such as:…

Read More about Don’t Lose Access to Your ND Files After You Graduate