IT Maintenance Begins on 6-4-22

Author: Lenette Votava

Beginning Saturday, June 4 at 8 a.m. through 8 p.m. (ET) Sunday, June 5, 2022, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

Major IT services that may be UNAVAILABLE for some or all of the maintenance period include:

  • Banner and administrative applications that use Banner data:

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Don’t Lose Access to Your ND Files After You Graduate

Author: Lenette Votava

Congratulations graduates! As you prepare for your graduation, be sure to review these important guidelines to maintain access to important documents, files and resources.

Your Notre Dame NetID will be deactivated 60 days after you graduate. Be sure to transfer any of these resources you want to keep from your Notre Dame student account to a personal account before the deactivation date.

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IT Maintenance Begins on 4-1-22

Author: Lenette Votava

Beginning Friday, April 1 from 7 to 8 p.m. (ET) and Saturday, April 2 at 8 a.m. through 8 p.m. (ET) Sunday, April 3, 2022, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

Major IT services that may be UNAVAILABLE for some or all of the maintenance period include:

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Computer Repair Service During ND Bookstore Transition

Author: Lenette Votava

Computer repair service at the Notre Dame Bookstore Technology (Hammes) Hub will continue to be available to faculty, staff and students, but some service availability changes will begin prior to the management transition period (March 5 through March 13).

Normal service will continue to be available through Sunday, Feb. 27.

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$1,000 Referral Bonus Available for Open OIT Positions

Author: Lenette Votava

With more than 20 positions to fill in the next few months, the Office of Information Technologies (OIT) is offering a $1,000 bonus to any ND employee who refers a candidate (external to Notre Dame) that is hired to help OIT grow its diverse, talented organization.

To refer someone, fill out this form

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Self Help IT Tips Before & During Christmas Break

Author: Lenette Votava

Like most University offices, the Office of Information Technologies (OIT) will be closed for the Christmas and New Year holidays beginning Thursday, December 23, 2021 through Monday, January 3, 2022.

Here are some valuable IT tips to help you prepare for the holiday break, and what you can do in case you have an IT question or issue while you’re away.…

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Need Last Minute Gift Ideas? Check Out the ND Employee Marketplace!

Author: Lenette Votava

If you need some ideas for last minute holiday gifts, the ND Employee Marketplace on the ND Mobile app may have what you’re looking for.

It’s a convenient, safe and secure way for employees to post items to sell and view items to buy, share and swap.

If you are looking for purchase or post something specific, the items are classified into categories to help you hone your search such as:

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IT Maintenance Begins on 12-4-21

Author: Lenette Votava

Beginning Saturday, Dec. 4 at 8 a.m. through 5 p.m. (ET) Sunday, Dec. 5, 2021, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

Major IT services that may be UNAVAILABLE for some or all of the maintenance period include:

  • Banner and all administrative applications including:

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Mandatory 10-Digit Dialing Begins on 10-24-21

Author: Lenette Votava

On Sunday, Oct. 24, callers in the 219 or 574 area codes should begin using 10 digits (area code plus phone number) when placing local calls.

Though local calls dialed without the area code will still go through on Oct. 24, they will no longer go through after this date.

When making outside local calls from a Notre Dame phone, you’ll need to dial “8,” “1” and the area code—just like making a long distance call.

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Minimum Version of Zoom Required for All ND Accounts

Author: Lenette Votava

Office of Information Technologies (OIT) Zoom administrators will require anyone accessing the Zoom service with their Notre Dame NetID to update the version of Zoom to at least version 5.7.0 on all devices before Thursday, Aug. 12.

University-owned, managed computers have already received the update. If you use a personal or unmanaged device to access Zoom with your NetID, you can find instructions on how to update to the latest version in this

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Want to Buy or Sell Something? Try the ND Employee Marketplace!

Author: Lenette Votava

Now you can buy, sell, share and swap items with the new ND Employee Marketplace feature available in the ND Mobile App. It’s a convenient way for employees to purchase or post items to sell safely and securely.

The Employee Marketplace has a user guide that contains valuable how-to information for both buyers or sellers, as well as tips on how to attract buyers to your post.

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IT Maintenance Begins on 7-31-21

Author: Lenette Votava

Beginning Saturday, July 31 at 8 a.m. through 8 p.m. (ET) Sunday, August 1, 2021, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

The wired and wireless network in most campus buildings will be UNAVAILABLE for some of the maintenance period while network engineers will replace the router equipment. The timeframe is as follows:

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Patching Maintenance on 7-8-21 Affects Some ND Applications

Author: Lenette Votava

Tonight, Thursday, July 8, from 6:00 to 10:00 p.m. (ET), Office of Information Technologies (OIT) system engineers will apply patches that affect some ND applications. This is part of a process to remediate the recent Windows Print vulnerability.

During this time, the following applications will be UNAVAILABLE:

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Run the Eduroam Utility Before 6-27-21

Author: Lenette Votava

Office of Information Technologies (OIT) system administrators will update the current eduroam certificate on Sunday, June 27 at 8 a.m. (ET).

To ensure you can connect to the campus WiFi network, it is recommended that you run the eduroam setup utility on each of your devices as soon as possible. This will configure your devices for the new certificate. You can do this from any location.

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Campus Network Upgrade on 6-13-21

Author: Lenette Votava

On Sunday, June 13, from 6 to 9 a.m. (ET), Office of Information Technologies (OIT) network engineers will upgrade the Notre Dame network (wired and wireless).

All network services on-campus, as well as in off-campus buildings, will be UNAVAILABLE for some or all of the maintenance period. Access to the campus network from overseas academic sites will also be unavailable.

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IT Maintenance Begins on 6-5-21

Author: Lenette Votava

Beginning Saturday, June 5 at 8:00 a.m. through 8:00 p.m. (ET) Sunday, June 6, 2021, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.

The Oracle databases servicing Banner, ODS, and Application Manager (AppWorx) will be upgraded to the latest version. This process is expected to take up to 24 hours and will result in a longer than normal maintenance window for systems dependent on these databases. There will also be Banner application upgrades required for major projects currently underway.

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Don’t Lose Access to Your ND Files After You Graduate

Author: Lenette Votava

Congratulations graduate! As you prepare for your graduation, be sure to review these important guidelines to maintain access to important documents, files and resources.

Your Notre Dame NetID will be deactivated 60 days after you graduate. Be sure to transfer any of these resources you want to keep from your Notre Dame student account to a personal account—such as your new Notre Dame alumni account—before the deactivation date.

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Behind the Scenes: How ND Studios supported a livestream event from space

Author: Lenette Votava

The weekly Live Chat at Notre Dame has featured many special guests affiliated with Notre Dame since early spring 2020. On Wednesday, March 24, the series featured a special guest from a very unique location. Astronaut Mike Hopkins, father of Notre Dame student Lucas Hopkins, was aboard the International Space Station traveling approximately 250 miles above the earth’s surface when the conversation took place.

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A New Level of IT Service Help Now Available

Author: Lenette Votava

Where can you find information about IT services at Notre Dame? What about getting answers about a supported computer app? Or what if you have a question about your laptop or mobile device?

Your first thought might be to contact the Office of Information Technologies (OIT) Help Desk. But now, you can find all this information and more in the ServiceNow portal.

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OIT Help Desk’s New Virtual Agent Provides 24/7 Assistance

Author: Lenette Votava

What do you do when you have a question about an IT service and the OIT Help Desk is closed? Now, you can contact the Help Desk’s new 24/7 virtual agent.

This chat feature can provide you with resources and answers to common questions about IT services at Notre Dame, such as:

  • How do you connect your laptop or other device to eduroam? What about connecting to the wired network?

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New Zoom Recordings Retention Plan Announced

Author: Lenette Votava

The Office of Information Technologies (OIT) Zoom administrators have a new Zoom recordings retention plan in place that will affect all recordings stored in the Zoom cloud (zoom.nd.edu).

The new plan procedure states that any recording over 365 days old stored in the Zoom cloud will be deleted unless it is moved to Panopto. This is an ongoing process and will affect all recordings as they reach their deletion date.

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Self Help IT Tips Before & During Christmas Break

Author: Lenette Votava

Here are some valuable IT tips to help you prepare for the holiday break, and what you can do in case you have an IT question or issue while you’re away.

BEFORE YOU LEAVE

 
Let People Know You Are On Christmas Break

Before you leave for Christmas break, don't forget to set up a new voicemail message on your VoIP phone and automatic reply on your ND email. It's easy to customize your messages to remind those who try to contact you over the holiday break that you are away from the office. Instructions are available on

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Check Your Okta Settings to Ensure Continued Access to IT Services

Author: Lenette Votava

Before the University closes for the holiday break, take time to review and/or update your Okta settings.

Be sure you have enrolled essential information necessary to enable the self-service feature in Okta. You can use this feature to enroll a new primary device—like a phone or tablet—or to reset your password if you forget it over Christmas break. Here are some important tips when reviewing your Okta settings:

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