Where can you find information about IT services at Notre Dame? What about getting answers about a supported computer app? Or what if you have a question about your laptop or mobile device?
Your first thought might be to contact the Office of Information Technologies (OIT) Help Desk. But now, you can find all this information and more in the ServiceNow portal.…
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Beginning Saturday, March 13 at 8 a.m. through 8 p.m. (ET) Sunday, March 14, 2021, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.
Major IT services that may be UNAVAILABLE for some or all of the maintenance period include:…
What do you do when you have a question about an IT service and the OIT Help Desk is closed? Now, you can contact the Help Desk’s new 24/7 virtual agent.
This chat feature can provide you with resources and answers to common questions about IT services at Notre Dame, such as:
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The Office of Information Technologies (OIT) Zoom administrators have a new Zoom recordings retention plan in place that will affect all recordings stored in the Zoom cloud (zoom.nd.edu).
The new plan procedure states that any recording over 365 days old stored in the Zoom cloud will be deleted unless it is moved to Panopto. This is an ongoing process and will affect all recordings as they reach their deletion date.…
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Beginning Saturday, January 23 at 8:00 a.m. through 8:00 p.m. (ET) Sunday, January 24, 2021, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.
Major IT services that may be UNAVAILABLE for some or all of the maintenance period include:…
Here are some valuable IT tips to help you prepare for the holiday break, and what you can do in case you have an IT question or issue while you’re away.
Before you leave for Christmas break, don't forget to set up a new voicemail message on your VoIP phone and automatic reply on your ND email. It's easy to customize your messages to remind those who try to contact you over the holiday break that you are away from the office. Instructions are available on…
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Before the University closes for the holiday break, take time to review and/or update your Okta settings.
Be sure you have enrolled essential information necessary to enable the self-service feature in Okta. You can use this feature to enroll a new primary device—like a phone or tablet—or to reset your password if you forget it over Christmas break. Here are some important tips when reviewing your Okta settings:…
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Beginning Saturday, December 5, at 8 a.m. through 8 p.m. (ET) Sunday, December 6, Office of Information Technologies (OIT) systems engineers will upgrade the OnBase service.
During this time, the OnBase service will be unavailable some or most of the maintenance period.
Services NOT affected by this maintenance include:…
Beginning Saturday, October 24, at 8 a.m. through 8 p.m. (ET) Sunday, October 25, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.
Major IT services that will be UNAVAILABLE for some or all of the maintenance period include:…
Zoom has postponed the required security enhancement originally scheduled for Sunday, Sept. 27 until sometime in November. Once in place, any meeting that doesn't contain a passcode or waiting room will automatically be assigned a waiting room.
The OIT recommends you review your scheduled meetings without passcodes before November so you can update them. You can do so by logging into the Zoom web portal (zoom.nd.edu). These meetings are listed in the Meetings tab and indicated by a red exclamation point with a circle around it. Just follow these guidelines for adding a passcode or waiting room to those meetings:…
Zoom continues its efforts to enhance security for all meetings and classes. Beginning Sunday, Sept. 27, all meeting sessions will require a passcode or waiting room to prevent uninvited participants from attending a meeting or class.
On this date, any meeting session that does not contain a passcode or waiting room will automatically be assigned a waiting room.…
As students, faculty and staff begin returning to campus, the OIT wants to make you aware of updates to these IT services. Some services may require action on your part.
Due to a recent update to the eduroam service, you must run the eduroam setup utility on all wireless devices you will use on campus. You can do this from any location, including home.…
Read More about Updates on Eduroam WiFi Network, PrintND Services & Okta Settings
If you are teaching a course this fall, you’ll find many ways to help familiarize you with the new classroom technology and other teaching resources.
Hosted by Notre Dame Learning units (the Kaneb Center for Teaching Excellence and Office of Digital Learning…
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The eduroam certificate will expire at the end of this year. In order to reduce impact during the academic year, the Office of Information Technologies (OIT) will update this certificate on Monday, July 13 at 5:30 p.m.
To ensure you can connect to the campus WiFi network, it is recommended that you run the eduroam setup utility on each wireless device as soon as possible. This will configure your device for the new certificate. You can do this from any location.…
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Recognized for the eighth year in a row, the University of Notre Dame ranks 15th among large organizations in the IDG’s Insider Pro and Computerworld’s 2020 Best Places to Work in IT. Notre Dame is one of 100 top organizations that challenges its IT staff while providing great benefits and compensation.…
As a result of the update by OIT Zoom administrators, passwords are required for meetings created after June 13. Meetings that were entered into the calendar before 8 a.m. on June 13 are NOT affected.
When you schedule a meeting, the meeting password will now be automatically added to the invitation and securely embedded in the URL of the meeting. No other action is required.…
Beginning Saturday, June 13, at 8:00 a.m. through 8:00 p.m. (ET) Sunday, June 14, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.
Major IT services that will be UNAVAILABLE for some or all of the maintenance period include:…
On Monday, May 18, OIT system administrators pushed out the Zoom 5.0 client upgrade to all University-owned (managed) Windows and Mac computers that had not already installed it.
Effective Saturday, May 30, all managed and unmanaged computers must have the Zoom 5.0 client installed. A new encryption will be activated in Zoom version 5.0 and above for additional security. Any Zoom software older than Zoom 5.0 must be upgraded before you can join a meeting/class after May 30.…
Your Notre Dame NetID will be deactivated 60 days after you graduate. Be sure to transfer the files and other resources you want to keep from your Notre Dame student account to a personal account, such as your Notre Dame alumni account.
This includes important files and other resources in applications such as:…
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The Office of Information Technologies (OIT) serves as Notre Dame’s trusted technology partner. While the demands of technology continue to expand, the OIT works hard to keep up with reviewing new services, as well as maintaining existing services including those to help faculty, staff and students work remotely.…
Read More about Technology Enables New Ways to Learn, Teach & Work at ND
As you continue to work or teach courses remotely, it is important to confirm you have at least two available devices/methods that allow you to complete the two step login process in Okta.
By doing so, you can maintain access to ND services like your Gmail account, Google Apps, Sakai, etc., in case something happens to your primary device/method. The Office of Information Technologies (OIT) recommends enrolling…
The Office of Information Technologies (OIT) knows that this is a challenging time as Notre Dame employees transition to working remotely. In this message, you will find helpful information on:
Using Technology While Working Remotely
Applications That May Need A Virtual Private Network (VPN)
Extended Hours for the OIT Help Desk…
Beginning Saturday, March 28, at 8 a.m. through 12 noon (ET) Sunday, March 29, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.
Major IT services that will be UNAVAILABLE for some or all of the maintenance period include:
Notre Dame, like other institutions of higher education, is confronting major disruption due to the global coronavirus outbreak.
The announcement regarding the suspension of all in-person classes through at least April 13, and extension of the University’s spring break through March 22, has required faculty to choose the necessary resources needed to teach and work remotely.…
Read More about Instructional Continuity for Faculty at Notre Dame
Beginning Saturday, January 25, at 5:30 a.m. through 5 p.m. (ET) Sunday, January 26, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.
Major IT services that will be UNAVAILABLE for some or all of the maintenance period include:…
No matter what time of day or night you may have an IT question, you can count on ServiceNow to help you find the answer. It is a self-service portal that faculty, staff and students can use to find answers to technology-related issues.
To access the knowledgebase, just go to: servicenow.nd.edu…
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Like most University offices at this time of year, the Office of Information Technologies (OIT) will be closed for the Christmas and New Year holidays beginning Monday, December 23, 2019 through Thursday, January 2, 2020.
Here are some valuable IT tips to help you prepare for the holiday break, and what you can do in case you have an IT question or issue while you’re away.…
Read More about Self Help IT Tips Before & During Christmas Break
On Saturday, December 7, from 7:00 a.m. through 12 noon (ET), Office of Information Technologies (OIT) administrators will perform an upgrade to Banner.
Major IT services that will be UNAVAILABLE for some or all of the maintenance period include:
Beginning Saturday, November 9, at 8:00 a.m. through 3:00 p.m. (ET) Sunday, November 10, Office of Information Technologies (OIT) systems engineers will perform a variety of planned maintenance activities and upgrades.
Major IT services that may be UNAVAILABLE for some or all of the maintenance period include:…
The University of Notre Dame was the recipient of an E&I Cooperative Services (E&I) Cloud Leadership Award on Oct. 16 during a ceremony at the EDUCAUSE Annual Conference in Chicago, Illinois.
Notre Dame’s Office of Information Technologies (OIT) received an award in the Public/Private Cloud Security category for creating an AWS (Amazon Web Services) account governance and security model that ensure the confidentiality, integrity, and availability of the cloud. The model utilizes native AWS services to monitor, audit and integrate with other enterprise tools such as Servicenow to securely manage accounts.…
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