No matter what time of day or night you may have an IT question, you can count on ServiceNow to help you find the answer. It is a self-service portal that faculty, staff and students can use to find answers to technology-related issues.
To access the knowledgebase, just go to: servicenow.nd.edu on your computer or any other mobile device. Then type a word or phrase describing the information you’re looking for in the Search Field, and related articles will begin to pop up. These informative articles and how-to instructions are about virtually anything in Notre Dame’s technology environment.
If you can’t find the solution in the knowledge base, you can submit an incident by clicking on Get Help, login with your NetID and password (if required) and describe your question or problem. You can even request new services or changes to your IT services.
Though there are more than over 1,300 knowledge articles available to you on a variety of IT topics—many specific to Notre Dame—the knowledgebase continues to expand. It is the same information IT support staff use to assist anyone with a technology question.
Most articles are based on questions to the OIT Help Desk from faculty, staff and students. Many IT support staff members across campus submit new articles as additional issues are identified and solutions documented.
For additional information on using ServiceNow and the Knowledge Base, visit: servicenow.nd.edu.