Notre Dame's Next Generation Voice Solution: Webex Calling

Note: Do not attempt to download Webex Calling until you receive an invitation.

Physical desk phones will be removed from workspaces and replaced with a software application called Webex Calling

• Webex Calling allows you to make and receive calls on any University-owned device, including your PC or MAC computer, tablet, or smartphone.
• Employees may download the Webex Calling app onto their personal Android or iOS mobile device if you choose, but this is not required.
• This is not a replacement for Zoom, Google Chat or any other apps you use to communicate on campus (note: except for Jabber. Webex Calling DOES replace Jabber).
• Remote employees without a physical desk phone will still receive the Webex calling application and a phone number.
• You will no longer need to dial an 8 to get an outside line when using Webex Calling to place calls to off-campus numbers.

Testimonials 

Our division’s transition from traditional wired phones to Webex Calling was a smooth and straightforward process. While a few team members were initially uncertain about the change, we found the rollout to be seamless. The tools were intuitive, the support resources were clear, and users quickly adapted to the new system. Overall, the experience has been positive and not at all disruptive to how we work and communicate with campus. 

The Webex softphone transition has been seamless. Having the phone through the computer is intuitive, and the functionality of the system compares to the old headsets. Voice quality and video image (when selected) have worked flawlessly. Having the ability to use the software system on my cellphone using my Notre Dame phone number has also been a well-received feature.

Putting it into perspective

After January 1, 2025, new physical phones will no longer be issued to end users on campus. For most of the campus community, physical desk phones are part of an outdates and obsolete technology, and aren't the best fit for day-to-day work. Out of the 7,900 phones on campus, approximately 60 make and or receive over 10 calls a day. Less than 150 make and or receive over 5 calls a day, meaning thousands of phones are not being utilized. 

However, there are still situations where a physical, wired phone is required. 

These include:

• Positions with high call volume and multiple lines such as administrative and executive assistants
• Disability requirements
• Safety or Security requirements
• Conference Rooms
• Residence Hall Staff
• Classrooms/Labs

Carbon Neutrality Commitment

This initiative supports Notre Dame working together to care for our common home, and reducing greenhouse gas emissions across day-to-day operations. The elimination of thousands of phones and associated hardware reduces the need for raw materials used to create and maintain those items supports these efforts.

Better Use of Resources

Reducing reliance on physical infrastructure will decrease maintenance costs and allow us to allocate resources more effectively.

Support from The Office of Information Technology will be on-site to help with the installation of Webex Calling to all areas of campus as they transition.

Benefits of Webex Calling

Enhanced Flexibility and Mobility: Webex Calling lets you make and receive calls from any device (laptop, mobile, or tablet), whether at home, in the office, or on the go, ensuring seamless multitasking and constant connectivity.

Improved Efficiency and Collaboration: Features like voicemail-to-email, call forwarding, simultaneous ringing, and calendar integration (which blocks calls during meetings) improve call management, reduce downtime, and enhance phone accessibility.

Better Work-Life Balance: You can control your availability by using call forwarding and voicemail, helping them manage their workday better and maintain a healthier work-life balance.

Cost Savings and Simplicity: Eliminating the use of physical desk phones reduces hardware, maintenance, and setup costs. Webex Calling’s cloud system makes communication easier and more efficient for everyone.