Webex Calling Frequently Asked Questions

No, we will continue to use Zoom as our video conferencing system.

Yes, you can set the Webex Calling application to start up automatically. Go to the Settings icon, General tab, click the box to Start Webex when my computer starts. Click Save.

No, We will continue to use Zoom as our video conferencing system.

Classroom and labs will maintain physical phone and wired network connections and lecterns.

Yes, you will retain your existing 631 phone number. You will use this number to send and receive calls via Webex Calling.

Please see the Webex Calling Rollout Schedule.

Webex calling operates primarily through campus wifi. Your cellular carrier and cellular network do not provide the primary connection for Webex Calling. Webex Calling is supported by the same wifi as your campus computer.

As buildings are migrated to Webex Calling, the directory will be updated. While we are in the process of moving everyone on campus to Webex Calling the directory will be incomplete because it will only show people who have been migrated to the Webex Calling phone system.

After your phone has been migrated to Webex Calling, the project team will come by and collect the physical phones. Depending on the number of phones being migrated, this may happen between 1 and 5 days after the migration.

You will receive an email from Wireless First when it is time to install Webex Calling. The email will provide a link to download the application. Instructions on installing the app are available in the Getting Started With Webex Calling guides for both Mac and Windows on our website.

Yes. If you want to forward your phone to your cell phone number, you will need to set that up in the Webex Calling system. None of the personal settings from the previous phone system will be automatically moved to Webex Calling. This includes voicemail greetings, saved voicemail, and simultaneous ring. Features set by the system administrator, including secondary lines and speed dial, will move to Webex Calling.

Access the user portal, select settings, select calling, and select voicemail. Scroll down to the Send calls to voicemail section. Change the “number of rings before playing the ‘no answer’ message from the default 3 to 5 or more. This will give you additional time to unlock your computer and answer the phone.

Yes, all remote workers will have a Notre Dame phone number to use with Webex Calling. You will be migrated to Webex Calling with the rest of your department.

When you receive a call, you will hear the phone ring, and a pop-up box will appear. You can click Answer to answer the call or Decline to send the call to voicemail.

No, you do not need to dial 8 for an outside line. For numbers other than on campus, dial 1, then the area code plus the 7-digit number. For on-campus numbers, 5-digit dialing is enabled.

You will still be able to make international calls. You would dial
011 + country code + city code.

You do NOT have to use your cell phone. Cell phone use is possible, but optional, with Webex Calling.

Yes. Webex Calling is replacing Jabber.

When you move offices you will take your computer with you. Since Webex Calling is on your computer, you will NOT need to notify OIT of your move.

1. This function requires you to log into the Webex User portal.

2. Log in using your netID email address.

3. Click on the Gear (Settings) icon.

4. Click on the Voicemail tab.

5. Scroll down to Voicemail PIN.

6. Click the Reset Voicemail PIN button.

7. Type in your New voicemail PIN and Confirm it. 

NOTE: Please read the requirements for your new PIN. You will be unable to save a PIN that does           not meet all 8 requirements.

    8. Click Save.

Yes. You are able to set an option to send your voicemail to your email address from the Webex User portal. You will receive a .wav file as well as a transcript of the message.

Yes, you can forward messages. While listening to a message from the Webex Voice Portal in the app, press 9, then press 2. You can also set your voicemail to be sent to your email, and then you can forward that email.

Headsets are not provided as part of the Wireless First project. Headsets normally used with Zoom or other conferencing and video meeting tools also work with Webex Calling.

Here is a list of headsets known to work with Webex Calling.

NOTE: OIT does not recommend or support any specific headsets.

If you are physically unable to use a headphone, you will receive an exemption to keep your physical phone.

No. You do not have to have headphones. You can place and answer calls through your computer’s speakers and microphone. If you do this, others in your area may be able to hear both sides of the conversation just as if you were speaking to the caller in person.

Anyone discussing FERPA, HIPAA, or any other sensitive information in an open office environment should use a headset. We have found that headsets people are using for Zoom meetings are compatible with Webex Calling. If you do not have a headset, please reach out to your manager.

Yes, all users will be migrated to Wireless First unless there is a business reason to maintain a physical phone or wire connection. It is the phone system we are using to replace our current Call Manager phone system. The goal of the University’s Wireless First initiative is to significantly reduce the number of wired network connections across campus by transitioning to wireless solutions for computers and telephones in user workspaces.

If you experience a poor Wi-Fi signal in your office for the first two weeks after migrating to Webex Calling, please call 574-634-9329 (4WEBX) to report an issue. After the two-week period, please report the issue to the OIT Service Desk. They will investigate and work to resolve the problem.

Yes, unless you have an exemption, the computer jacks in your office will be deactivated.

• Prior to your office transitioning to Webex Calling, you will be required to download Webex Calling onto your university-issued computer. Detailed instructions on downloading and using Webex Calling will be provided.

• On the day your office transitions to Webex Calling, your physical phone line and computer network connections will be deactivated.

• Wireless First team members will be available to address any questions and provide necessary support via Zoom. If necessary, a Wireless First team member will be dispatched on-site to assist people who need additional help. A designated team will begin collecting all physical office phones.

• The Wireless First project team will provide two weeks of post-migration service. Following this period, the OIT Service Desk will be your primary point of contact for support.

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